Help Center

How to Submit a Support Ticket

If you can’t find the answer you’re looking for in the Help Center, we’ve made it easy for you to submit a ticket and get help from our customer support team. All it takes is three easy steps!

1. Submit a Ticket

Contact our customer support team any way that is convenient for you:

  1. Web form
  2. Email
  3. Toll-Free Call 888.394.6958
  4. Use your customer support team (Paid plans only)

2. Email Confirmation

If you submit a support ticket through the web form you will receive an email confirming your submission.

3. Access the Shared Page (if applicable)

If we need to work on the issue in real time you’ll receive an email invitation to join us on a shared page. Accept the email invitation, and you will be directed to the shared page. There will be a message already posted in page chat. Feel free to post your questions and information but be sure to @mention the Samepage team member so we are sure to see your message. We’re happy to help you any way we can.

The shared page will remain available to you as a point of contact to our Support Team for as long as you like. Of course, you are free to leave the page any time as well.

How to Submit a Support Ticket