Help Center

Using 1:1 Chat

Overview

The 1:1 chats are direct messages and communication with a single person in the organization. These 1:1 direct messages are conversations that take place outside of folders.

Guests can only direct message with other users who have common folder membership.

If the user is online, you’ll see a little green dot on their avatar. If they’re not online, you can still send them a message anyway, which they will see the next time they are online.

You can have multiple group chats  and 1:1 chat dialogs open at any given time.

The 1:1 chats are private conversations and can only be accessed by the people in the 1:1 chat.

Message with new 1:1 chat

Please see our help article Create 1:1 or Group Chat.

Message with existing 1:1 chats

On the web and desktop apps:

  1. In the left panel under the Direct messages icon (conversation icon with + sign) select the person you want to message
  2. The system will open the 1:1 chat dialog
  3. Type your message and hit Enter to send your message.

 

On mobile:

  1. Click on the Direct messages icon with the handset inside (fourth icon in bottom navigation)
  2. Select the 1:1 chat you want to use
  3. Type your message and hit Send to send your message

Call someone from 1:1 chat

On the web and desktop apps:

  1. In the left panel under the Direct messages icon (conversation icon with + sign) select the person you want to call
  2. The system will open the 1:1 chat dialog
  3. Click the handset icon in the title bar
  4. The system will automatically open the call panel and ring the other person

 

On mobile:

  1. Click on the Direct messages icon with the handset inside (fourth icon in bottom navigation)
  2. Select the group chat you want to use
  3. Click the handset icon in the upper right corner and the system will ring the other users in the group chat
1:1 DM call
Mobile DM call

Maximize 1:1 chat dialog

On the web and desktop apps, when the chat dialog is open click on the maximize icon to expand the 1:1 chat to full screen mode.

Minimize 1:1 chat dialog

On the web and desktop apps, when the chat dialog is open click the header to minimize the chat dialog.

Other information

Below the chat message box you can click the paperclip to upload a file to chat.

Click on the emoji icon to add an emoji reaction to any message.

Click the @ symbol to add an @mention.

Click on the microphone to leave a voice message.

On mobile, click on the camera to add a photo from the device photo library.

Using 1:1 Chat