Help Center

Using and Managing Group Chats

Overview

Group chats are messages and communication with a group of users in an organization. These group chats are conversations that take place outside of folders.

Guests can only participate in group chats to which they have been invited, they cannot create group chats.

If a user is online, you’ll see a little green dot on their avatar. If they’re not online, you can still send them a message anyway, which they will see the next time they are online.

You can have multiple group and 1:1 chat dialogs open at any given time.

The group chats are accessible to the people in the group chat. However, Admins of the organization can access a group chat if they are in the content manager mode.

The person who creates the group chat is by default the group chat manager. The group chat manager can:

  • name/rename the group chat
  • manage the membership in the group chat
  • make another member a group chat owner
  • delete the group chat

 

Members of the group chat can:

  • view the members and access rights in the group chat
  • leave the group chat

Message with new group chat

Please see our help article Create 1:1 or Group Chat.

Message with existing group chats

On the web and desktop apps:

  1. In the left panel under the Direct messages icon (conversation icon with + sign) select the group chat you want to use
  2. The system will open the group chat dialog
  3. Type your message and hit Enter to send your message.

 

On mobile:

  1. Click on the Direct messages icon with the handset inside (fourth icon in bottom navigation)
  2. Select the group chat you want to use
  3. Type your message and hit Send to send your message

Call someone from group chat

On the web and desktop apps:

  1. In the left panel under the Direct messages icon (conversation icon with + sign) select the group chat you want to use
  2. The system will open the group chat dialog
  3. Click the handset icon in the title bar
  4. The system will automatically open the call panel and ring the other users in the group chat

 

On mobile:

  1. Click on the Direct messages icon with the handset inside (fourth icon in bottom navigation)
  2. Select the group chat you want to use
  3. Click the handset icon in the upper right corner and the system will ring the other users in the group chat
Call in group chat
Mobile call group chat

Maximize group chat dialog

On the web and desktop apps, when the chat dialog is open click on the maximize icon to expand the group chat to full screen mode.

Minimize group chat dialog

On the web and desktop apps, when the chat dialog is open click the header to minimize the chat dialog.

Other information

Below the chat message box you can click the paperclip to upload a file to chat.

Click on the emoji icon to add an emoji reaction to any message.

Click the @ symbol to add an @mention.

Click on the microphone to leave a voice message.

On mobile, click on the camera to add a photo from the device photo library.

Renaming group chat for group chat managers

On the web and desktop apps, when the chat dialog is open click the gear icon and Rename to rename the group chat. Click Save to save the new group chat title.

Managing group chat members for group chat managers

On the web and desktop apps, when the chat dialog is open click the gear icon and Group chat members to open the membership dialog.

The group chat manager can:

  • add/remove users from the group chat
  • change the access rights for users in the group chat

In the group chat the access rights are limited to:

  • Group chat writer (can post chat messages)
  • Group chat manager (like a group chat writer but also can manage group chat and it’s members)

To add a user to a group chat:

  1. Click the +Add
  2. Select the user from the list or type in the person’s email address to invite them to the group chat

To remove a user from the group chat:

  1. Hover over their name in the list
  2. Click the X to remove the user from the group chat

To manage the access rights in the group chat:

  1. Click on the access rights drop down menu
  2. Select the new access rights for the user
Group chat
Manage group chats

Deleting group chat for group chat managers

On the web and desktop apps, when the chat dialog is open click the gear icon and Delete. Then click Yes, Delete to delete the group chat.

Using and Managing Group Chats