Read articles on how to troubleshoot Samepage in case you run into certain issues.
We support the following web browsers and operating systems Samepage.io Web App Safari 11 (macOS 10.13 “High Sierra”) or newer Chrome (latest version) Firefox (latest version)
Our customer support team may ask you to pull the debug logs from the Samepage mobile app when trying to troubleshoot complex issues. Once you
Our customer support team may ask you to pull the debug logs from the Samepage desktop app when trying to troubleshoot complex issues. Once you
Supported platforms For best results, please use the Samepage Desktop App on computers. For mobile devices, please use the Samepage iOS or Android app. A
Overview If you are experiencing issues with Samepage after successfully logging in, this may be a sign that your company’s firewall and/or email server is
Users running McAfee or Kaspersky antivirus software on Windows may experience issues installing the Samepage desktop app. You may see a message similar to the one below: This
If you have previously been able to successfully access Samepage but are now receiving an error message saying that your login credentials are invalid, the
Overview Our customer support team may ask you to generate a HAR file when trying to troubleshoot complex issues. You can generate the HAR file
Overview If you are trying to open a file, but receive a message that the file is locked, then: the file is currently open by
If you are unable to link an Egnyte file or folder to Samepage, the public sharing feature may have been disabled in Egnyte. To enable
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If your Samepage application looks different you might want to look into Legacy Help Articles.